HR Business Partner Framework 

A four-phase journey to clarity, execution, and success

Our HR Business Framework is designed to help business owners, team leaders, and executives identify, address, and overcome internal challenges through smart HR metrics, aligned strategies, and custom interventions.

 

We don’t offer one-size-fits-all consulting. We become your strategic partner—equipping you with data, insight, and action plans that lead to measurable results.

Phase 1

Phase 1

Discovery & Alignment

Duration

Complete a quick form and schedule an optional 30-minute complimentary call

Goal

Define the business issue with clarity

  • The core business/HR challenge
  • Determine initial HR metrics & relevant data points
  • Post-email summary outlining:
  • Business issue
  • Initial data required
  • Plan to move forward

Payment

No payment is required for this phase.

Phase 2

Research & Strategy Mapping

Duration

1–2 weeks (depends on info access)

What happens

  • Stakeholder mapping
  • Stakeholder interviews + surveys
  • Data collection & review
  • Summary of findings
  • Potential interventions presented
  • Final project proposal + quote

At the end of Phase 2, the client can decide whether to move forward with full implementation.

Payment:

Non-refundable fee $700 (applied as deposit if proceeding)

Phase 3

Implementation Planning & Execution

Project starts upon approval & payment (minus deposit)
 Estimated Timeline: varies

  • Full implementation plan
  • Project milestones and execution timeline
  • Development of strategies and actionable solutions
  • Hands-on support to drive change

Phase 4

Measuring Success & Wrap-Up

  • Track progress via agreed HR metrics
  • Evaluate outcomes using real-time and post-implementation data
  • Deliver a final success report
  • Provide recommendations for sustaining progress

What Makes This Framework Unique?

Focused on impact, not just compliance

Customized to your team, your data, and your challenges

Transparent communication every step of the way

Strategic, measurable, and human-centered

Not sure where to start?

Let’s begin with our Experience360 Audit — a CX/EX Journey Pulse Study designed to uncover the gaps and opportunities in your customer and employee experience.

Personalized Solutions

  • Navigate your customer journey as a real user
  • Identify friction points, gaps, inefficiencies, or unclear communications
  • Document observations and immediate suggestions

Mystery Customer Experience

Phase Breakdown

Here’s how we’ll structure the process

Phase #1

Mystery Customer Experience

  • Navigate your customer journey as a real user
  • Identify friction points, gaps, inefficiencies, or unclear communications
  • Document observations and immediate suggestions

Phase #1

Employee Onboarding Review

  • Act as a new team member onboarding into your process
  • Review training, documentation, tool access, and task flow
  • Identify missing links, confusion, inconsistencies, or burnout triggers
  • Take notes on what works, what’s missing, and opportunities for automation or delegation

Phase #1

Delivery of Assessment & Insights

  • Provide a written report and/or visual presentation of findings
  • Highlight 3 (or more) actionable opportunities for improvement
  • Prioritize quick wins vs. longer-term initiatives

Service Overview 

Transform your customer and employee experience with a 360° lens.

This dual-assessment service allows us to step into your business as both a customer and a new hire. By walking through your processes from both sides, we uncover overlooked pain points and improvement opportunities that can elevate your entire operation.

Implementation Partnership

 If you choose to move forward, we’ll apply your initial payment to your total investment in a custom improvement plan.

What’s included

  • Action Plan with timelines
  • KPI framework + scorecard suggestions
  • Process documentation templates (if needed)
  • Implementation support (phased based on your priorities)

Benefits for Your Clients

  • Objectivity from a third-party perspective
  • Honest evaluation with a human-first lens
  • Improvement ideas that balance customer satisfaction + employee engagement
  • Affordable entry point into strategic consulting
  • Flexible, no-pressure continuation model